Here you can check a list of frequent asked questions regarding the production, shipment, returns? of our products. If you have room for any more doubts, please do not hesitate to let us know by filling out our Contact Form and we will answer you as soon as possible.
What kind of products do you make?
The binding of photographic albums is what we do best. In addition to this, we manufacture any kind of mounting and make digital printing.
Do you make all the products you offer?
We execute the entire manufacturing process of every product: from the reception of your files up to their shipment, no task is neither subcontracted nor outsourced. Our facilities embody our own laboratory and your albums are bound by hand, with no standardized machinery. We make unique products for unique and demanding clients. Bags, cases and complements are also made by us.
Do you do retouch my images or do any colour correction to them?
We do not retouch any files since we believe the attributes of your work is part of your style. You may try colour samples for free or download our `Colour Sample? from `Downloads? and ask us to send it printed to you so you can compare and calibrate your monitor.
How many spreads should my album have?
An album should not have more than 55 spreads (110 pages) due to manufacturing and time needs.
How do I upload my files to you?
It could not be easier: get in touch with us and we will register you, providing you with a username and a password. Then you will be able to log in to the online FTP from our website and send us your files in the quickest, simplest and most efficient way that exists. Once your files are checked and everything is good, your order will be put into effect.
What colour space and resolution should my files be?
The required colour space profile is sRGB and the resolution must be 254 ppp.
Concerning your albums, can I change the suggested album designs?
We propose many designs, both for children and weddings, the way we think it looks best. However, if you would like to customise the designs, you may do so by adding any extras and customise it to your liking. Every design we propose suits traditional albums as well as digital ones.
Can my logo be in my album?
You may laser engrave your logo. The result is high resolution and much finer than engraving by stamping or pressing. Besides, this is done at no extra cost.
What is the shipping method?
We work with delivery companies that distribute both nationally and internationally. Our products are wrapped and protected to successfully endure the whole trip. In case your order does get damaged, we will replace it as soon as possible.
What happens if my order is damaged?
All the products are quality-tested along the manufacturing process, though since they are handmade some colour and texture variations may occur, which should be regarded as normal. Should your order get flawed during transportation, please take photos of the damage, send them to firstname.lastname@example.org and report the problem to us.
Where are you based?
We are based in Burriana, Castellón, España. We have a web of dealers and distributors. Moreover, our Customer Service department is at your disposal and will answer any question you may have.
Do you offer any kind of samples?
You cannot be successful unless you are provided with weapons. That is why you can have a collection of samples with every material we have, as well as a visual catalogue with no prices for you to show your clients. Every sample you try has a discount.